Reference

Legal access for your dwg388 account

dwg388 Legal sets out how account access, personal data, wallet records and policy requests are handled for Indonesia.

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dwg388 Legal access for your dwg388 account
CONTACT ROUTES

Three ways to raise a Legal question

A clear contact trail helps us handle Legal requests without sending you between unrelated pages.

Account contact Use the support contact shown after login when a Legal question concerns phone verification…
Payment record For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment…
Policy request If a Legal clause needs clarification or you want to request a change to…
DATA PRACTICE

How dwg388 handles policy duties

We treat Legal work as an operating process, not a footer link. Account data is tied to the phone verification step, payment records are checked against the reference you provide, and security…

Account data

We use the account details you submit for access checks, phone verification and account administration. When you ask us to correct a detail, include the phone number attached to the account so we can distinguish your request from an unrelated record.

Payment records

A DANA, OVO, GoPay or QRIS receipt can help us trace a wallet event, while a bank transfer or virtual account reference helps match a bank-side record. Send only the reference and timing needed for that check.

Cookies

Cookies may keep your session and policy-page choices working across the browser path from login to the lobby. You can clear them through your device browser settings, although doing so may require another account login and phone verification.

Account security

Keep your password, phone verification codes and wallet PIN private. We do not need those secrets to answer a Legal request. If access looks unfamiliar, stop the session and use the account contact route before submitting another payment reference.

Record retention

We retain account and payment records only as needed for account administration, status checks, security work and applicable policy duties. If you ask how a particular record is handled, identify its type and date so we can assess the request accurately.

Change requests

You may ask us to correct account data, explain a policy clause or assess whether a record can be removed. Send the request through the contact path shown in your account, and we may need to confirm ownership before making a change.

Answers before opening your account

These Legal answers focus on the questions we expect you to ask before account creation or when a wallet record needs checking. They explain the practical route for Indonesia, but a specific request can depend on the facts of your account and the law that applies to you. Use the contact path in your account when you need a decision about your own record.

dwg388 Legal covers account access, phone verification, personal data, cookies, security, payment records and requests to clarify or change stored details. For Indonesia, access depends on local law. The notice also applies when your account reaches casino areas, sports markets or wallet status screens.

Access is available only where local law permits. Before creating an account, check the rules that apply in your location and read our Legal notice. We do not ask you to bypass a regional restriction, and a change in location can affect whether account access remains permitted.

The account record may include details submitted during registration, the phone verification result, security events and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We use those records for account administration and status checks rather than requesting your wallet PIN.

Use the support contact shown after login and state which account detail is incorrect. Include the phone number attached to your account and explain the requested correction. We may confirm account ownership before changing a record, and we will not ask for your password or wallet PIN.

A receipt or reference lets us match your question to the correct event when DANA, OVO, GoPay, QRIS, bank transfer or virtual account status is unclear. Share the reference, date and approximate time only. Remove wallet credentials and unrelated personal details before sending it.

Ask through the account contact path if you want clarification about cookies used for session continuity or policy-page choices. You can also clear cookies in your browser settings. Clearing them may sign you out, so keep your phone available if another verification step is required.

You can submit a request through the policy contact route and identify the record, date and reason for your request. We assess removal against account security, payment tracing and applicable Legal duties. Where local law permits, we will explain which parts can be changed or removed.

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